Financial Policy
We accept all major insurance providers & offer great payment options without insurance.
We want you to be prepared and knowledgeable for your visit. See below for information about some of our office policies. We are always here to help you maximize your benefits.
- Please remember that your dental insurance policy is a contract between you, your employer, and the insurance company. While we would be pleased to file on your behalf, we are not a party to that contract.
- Your treatment plan is tailored to you as an individual and does not depend on your dental insurance benefits or lack thereof.
- Keep in mind that not all services are covered by every insurance plan. Insurance companies can, on arbitrary grounds, determine certain services as not covered. It's therefore upon you to get a clear understanding of what is covered and the exceptions in your policy.
- We can only deal with problems regarding cover from your employer or the group plan administrator, as we cannot be in a position to negotiate with your insurance carrier or even your employer.
- The team is trained to answer any questions regarding how your claim was filed or any further information your carrier may need to process any other claim. Don't hesitate to ask, please.
- For our insured patients, we will file your insurance claim forms since you file your dental insurance claim form daily by completing the necessary form provided by your insurance company. Sometimes a benefit check from a certain insurance company may come to our office. In those cases, you are required to pay your deductible, if any, and your co-insurance is due at the time of treatment.
- Any direct payments made to you by your insurance company for any unpaid balance should be forwarded immediately to our office so that the account can be credited accordingly.
- We will submit your claim immediately, and benefits can be expected within 30-45 days. If you have any open accounts, filing an insurance claim does not relieve one of the responsibility for making timely payments on their account.
- If the carrier has failed to settle your claim within 60 days, then the unsettled portion will be considered automatically yours, and you will receive a statement for such amount. Any amounts that are not paid by the insurance company are your responsibility, irrespective of the reason.
You may need to call your insurance company about benefits not paid. We can provide a letter with all the necessary information for signature and mailing. By signing below, I acknowledge that I have read, understand, and accept the above financial and dental insurance policies, and all my questions to my satisfaction have been answered.
Refund Policy:
- You can opt for a refund of your payment if treatment has not been commenced. The deposit shall be refunded in the original form of payment, except for cash payments, which shall be refunded in check form.
- Any refund, whether by cash or credit card, may take up to 15 business days to be processed. The refund for a payment made through third-party lenders is returned to the same account.
- Please note that all pending insurance claims must first be settled before any kind of refund is issued by the insurance company.
- Once services are rendered, they are final, and any form of treatment that has begun is non-refundable upon execution of the same. We always strive for patient satisfaction.
- If you need any modifications or adjustments within 60 days from the date of service, please do not hesitate to notify us, and we will do our best to ensure satisfaction with your treatment.
